Specialist coaching and advice for your hospitality business.

Want to make more profit or improve your operating standards?

Sometimes a dispassionate, objective viewpoint is needed to bring some new ideas into your business. We can come to your business, identify opportunities for improvement and provide a detailed analysis, along with a prioritised action plan.

We can show you how to grow your business income through increased customer numbers and higher average spend. We can also show you how to reduce wage costs, food and beverage costs, and controllable overheads. Making an improvement to profit is one thing, maintaining the improvement is a challenge that requires skilled management and strict controls. We can help with both.

Want to step back or expand into multiple locations?

We can help you develop the necessary people, establish the control systems, then coach you in multiple location management. We have a track record of helping business owners to restore their work /life balance, so they can pursue their own interests or take some well-earned time out.

Having worked with dozens of hospitality companies as operational managers and business consultants, we’ve evolved a pathway for business owners to follow when they want to get off the tools and put their business under management, expand into multiple locations, or both.

Supervisory and management workshops.

How will you look after your most valuable staff this year? How will you replace them if they quit?


2-day workshops in Melbourne

It’s difficult to find skilled senior staff, but you can evolve your next generation of team leaders, managers and chefs from within your existing team if you give them the right training.

We deliver cost-effective, interactive workshops in small groups that arm attendees with practical management skills that can be used immediately back at work.

We stay in touch with modern, best practice hospitality operations through our regular business coaching and consulting activities, and we’re constantly on the lookout for opportunities to evolve our own workshops with up to date content.
Workshops are hosted in modern training rooms in the Melbourne CBD. Not in Melbourne? No problem. We welcome the chance to deliver training in other cities and regions when the opportunity arises.

If you’re worried about the cost of training staff only to have them leave, consider the cost of not training them and having them stay!

Bespoke in-house workshops

If you can’t find the subjects you want on the workshop schedule, get in touch so we can discuss your needs.

Our breadth of experience means we can tailor a workshop to suit your business needs. It doesn’t matter if it’s better selling skills, wage control, food cost control, time management, service improvement, or problem solving that you’re after – we’ll gladly discuss what you’re trying to achieve and make some recommendations.

Recruitment Services.

Hospitality employment market for job seekers

We have an extensive network of contacts within the hospitality industry and have a track record of placing skilled staff into senior roles within stable, growing companies.

Ready to take the next step in your career?

We specialise in recruitment for senior positions in the hospitality industry. If you are an Australian or New Zealand citizen or permanent resident, or you hold a valid work permit and you are looking to make your next career move, we may be able to help you. We could help you find the right position within our extensive client base before the positions are publicly advertised.

Many of our clients have given us ‘watching briefs’ to scout for quality key staff to fill the following positions:

  • General Manager
  • Operations Manager
  • Executive Chef
  • Head Chef
  • Venue Manager
  • Marketing Manager
  • Hotel Manager
  • Food & Beverage Manager
  • Restaurant Manager
  • Bar Manager

If you are an experienced leader in your field, get in touch. What have you got to lose?

Are you an employer looking to fill a key position?

Choosing the wrong chef or manager could destabilise your business and cost you a lot of money and time. We recruit at this level constantly and offer a guarantee on placements.

When you need managers who can manage, chefs who can control costs as well as cook, and team leaders who can control staff productivity, a high level of recruitment skill is needed to identify people who can do the job.

Careful recruitment often involves several detailed interviews and reference checks. If you don’t have the time or experience to do this properly, you are unlikely to sort the pretenders from the candidates who are truly talented.

As part of our service, we provide clients with complete transcripts of all reference checks, together with detailed interview notes.

If you need skilled senior staff, we know how to find them and assess their skills and knowledge. Our network extends Australia wide and we understand the special requirements of this industry.

Save yourself time, money and stress, contact us now to discuss your needs.

Recruitment and selection support

If you recognise that your business is only as good as the people you hire to run it, and you want to find the best, there is no substitute for ‘hands-on’ experience under the guidance of skilled recruitment and selection specialists.

We can help you with the complete key staff recruitment process or provide cost effective support in specific areas of senior recruitment such as writing advertising copy, interview mentoring, reference checks and documentation.

There are limits to what classroom training can achieve in providing recruitment skills, so we are often asked to act as mentors to coach key staff in professional recruitment techniques following their attendance in our How to Choose workshop.

Aside from training and mentoring we can provide consultancy services and resources such as:

  • organisational structure planning
  • job descriptions
  • selection criteria
  • customised interview questions
  • reference checks
  • pre-employment checks