06 Sep Why business owners should make themselves redundant

Posted at 23:49h in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, SUCCESSION, TIME MANAGEMENT by Ben Walter

It sounds counterintuitive. Why would you build a business only to make yourself redundant? Because if the business can't operate without you, you haven't really built a business. You've built yourself a...

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10 Aug Hope is not a training strategy – How to Build a Training Plan That Actually Works

Posted at 00:11h in ADVICE & COACHING, KITCHEN MANAGEMENT, PRODUCTIVITY, TRAIN, TRAINING, Uncategorized by Ben Walter

Once a new employee has completed their onboarding, the real training begins. Often, your new team member is given a mountain of information on day one, then thrown into a busy...

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12 Jul The Most Valuable Asset in Your Hospitality Business Isn’t on Your Balance Sheet

Posted at 23:59h in ADVICE & COACHING, LEADERSHIP, PROFITABILITY, RECRUITMENT, TRAINING by Ben Walter

Ask an accountant to list the assets of a hospitality business and you'll hear the usual suspects: the fit-out, kitchen equipment, furniture, coffee machines, POS systems, perhaps goodwill, if the...

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28 Jun Why Hospitality Businesses Happily Spend $500,000 on a Fit-Out… But Hesitate to Spend $5,000 on Their People

Posted at 03:58h in ADVICE & COACHING, COST CONTROL, PROFITABILITY by Ben Walter

Walk into any hospitality venue and it's obvious where the money has gone, the custom joinery, designer lighting, imported tiles, the furniture, the open kitchen and Insta-worthy bathrooms. No one...

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05 May What affect will ‘Payday Super’ have on your hospitality business’s cashflow?

Posted at 02:34h in ADVICE & COACHING by Ben Walter

The shift to “payday super” — where superannuation is paid at the same time as wages rather than quarterly — is being framed by some as a significant cashflow change...

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09 Apr Why Holidays Are the Perfect Catalyst for Better Delegation

Posted at 00:18h in ADVICE & COACHING, LEAD, PRODUCTIVITY, SUCCESSION, TIME MANAGEMENT by Ben Walter

Most leaders say they want to delegate more. Few do it well. The gap isn’t a lack of awareness—it’s a lack of urgency. Interestingly, one of the most effective (and...

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16 Mar With Easter around the corner . . .

Posted at 11:37h in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, LEAD, PROFITABILITY, TIME MANAGEMENT by Ben Walter

For many hospitality venues, the period around Easter can be one of the most commercially important trading windows of the first half of the year. With multiple public holidays, increased...

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19 Feb Think twice before letting AI do your staff recruiting

Posted at 00:30h in ADVICE & COACHING, PRODUCTIVITY, RECRUITMENT by Ben Walter

It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...

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28 Dec Why your favourite “Special Days” are hospo’s least favourite shifts

Posted at 23:50h in Uncategorized by Ben Walter

The votes are in! Here are the top 5 worst shifts to work in hospo according to the people I polled.If you’ve ever cheerfully said to a hospitality worker, “You...

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28 Nov Why great service will save your business

Posted at 02:25h in ADVICE & COACHING, PROFITABILITY by Ben Walter

I recently celebrated a significant personal anniversary. We went interstate and treated ourselves to a couple of high-end dining experiences. These venues were well-known, similarly priced, and new to us.Both...

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