The votes are in! Here are the top 5 worst shifts to work in hospo according to the people I polled.If you’ve ever cheerfully said to a hospitality worker, “You...
I recently celebrated a significant personal anniversary. We went interstate and treated ourselves to a couple of high-end dining experiences. These venues were well-known, similarly priced, and new to us.Both...
In hospitality, promotion into leadership is too often granted due to length of tenure, technical expertise, or someone’s performance in their current role. One of the most overlooked — and...
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
Businesses often invest heavily in leadership programs for middle managers and emerging leaders. Yet too often, the most senior staff don’t attend, assuming ‘I don’t need to be trained’. This...
As a hospitality management mentor and coach, much of my work involves helping business owners build teams that manage themselves — leaders who take initiative, make decisions with confidence, and...
Over the past year, I’ve noticed a dramatic improvement in the average quality of written communication among many of the team leaders and managers I mentor —particularly those with English...
Procrastination can feel like an invisible wall between intention and action. Fortunately, moving beyond it doesn’t require drastic overhauls, but rather smart, simple systems that lower resistance and create momentum....
If you’re in expansion mode, starting new venues, increasing the capacity of, and/or altering an existing venue, you may need to bring in expertise that’s missing in your current leadership....
I’m a firm believer in the importance of gathering customer feedback. We strongly recommend that all our hospitality clients implement an independent mystery shopper program to track customer satisfaction. However,...