31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
09 Apr Why Holidays Are the Perfect Catalyst for Better Delegation
Most leaders say they want to delegate more. Few do it well. The gap isn’t a lack of awareness—it’s a lack of urgency. Interestingly, one of the most effective (and...
08 Apr What to do when a manager asks for a raise
When a senior, salaried employee asks for a pay rise, one of the most effective things you can do as a manager is put the responsibility back on them to...
16 Mar With Easter around the corner . . .
Posted at 11:37h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, LEAD, PROFITABILITY, TIME MANAGEMENT
For many hospitality venues, the period around Easter can be one of the most commercially important trading windows of the first half of the year. With multiple public holidays, increased...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
05 Oct Why do leaders get stressed at work?
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
17 Mar How to get maximum benefit from external training
Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...
31 Oct Everybody Sells
This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...
- 1
- 2