04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
19 Feb Think twice before letting AI do your staff recruiting
It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...
06 May Why hire developable people for entry-level roles?
Entry-level employees often form the frontline of the guest experience in hospitality. Whether in hotels, restaurants, resorts, or event venues, these team members handle daily operations, interact directly with customers,...
09 Jul Recruitment: appealing to the needs of the job seeker
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...
12 Jun The importance of questioning technique during selection interviews
We can be our own worst enemies when it comes to making good hiring decisions because we often suffer the same delusion: “I’m a great driver, I’m great in bed, and...
04 Jan Why you should never stop recruiting
Think you've got enough staff? Think again. In the ever-evolving realm of Australia's hospitality industry, marked by a steady flow of new businesses and a tight labor market, the necessity...
03 May Difficulty recruiting senior roles? Grow your own.
I don’t know any businesses in my network who are finding it easy to fill senior roles. Although there might be some interesting candidates on the job market, the risk...
03 May Skilled or unskilled, that is the question
Many hospitality businesses are struggling to roster enough staff to be able to trade at full capacity. So, what are your options for returning to being fully staffed? If you’re looking to...
19 Jan How to recruit the right people for your business.
When you recruit you have a rare chance to select the best talent and only hire people who are better than the staff they replace. Here are some tips on...