Evolve3 |

05 Nov Fewer Student Visas: What It Could Mean for Hospitality

Posted at 01:07h in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, RECRUITMENT, TRAINING by Chris Lambert

International students have quietly kept a lot of Australian cafés, restaurants, hotels and bars running for years. They fill the front-of-house shifts, they work their way into kitchens, plenty stick...

01 Nov Your Best People Shouldn’t Be Doing Everything

Posted at 00:19h in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, SUCCESSION, TRAINING by Ben Walter

Every hospitality business has them. The people you can rely on. The ones who turn up, get things done, know the standards, solve problems without being asked and somehow manage to...

03 Oct Summer: Isn’t for Rehearsing. It’s for Performing.

Posted at 04:59h in ADVICE & COACHING, LEADERSHIP, PROFITABILITY, TRAIN, TRAINING by Ben Walter

September and October can feel a long way from Christmas. In hospitality, they aren't. If your business is heading into its busiest period of the year, right now is the time...

02 Oct The Holiday Test: Can Your Venue Run Without You?

Posted at 01:52h in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, SUCCESSION by Chris Lambert

There are two kinds of "holiday" for hospitality owners. The first: two weeks somewhere nice, phone in hand, checking rosters at breakfast, taking a supplier call by the pool, messaging the...

06 Sep Why business owners should make themselves redundant

Posted at 23:49h in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, SUCCESSION, TIME MANAGEMENT by Ben Walter

It sounds counterintuitive. Why would you build a business only to make yourself redundant? Because if the business can't operate without you, you haven't really built a business. You've built yourself a...

31 Aug Why Your Staffing Funnel Needs Constant Attention

Posted at 01:50h in ADVICE & COACHING, LEADERSHIP, RECRUITMENT by Chris Lambert

If you run a hospitality business, you've probably had this conversation with yourself: "We're fully staffed. Let's pause recruitment and focus on operations." It feels sensible. It feels efficient. And...

10 Aug Hope is not a training strategy – How to Build a Training Plan That Actually Works

Posted at 00:11h in ADVICE & COACHING, KITCHEN MANAGEMENT, PRODUCTIVITY, TRAIN, TRAINING, Uncategorized by Ben Walter

Once a new employee has completed their onboarding, the real training begins. Often, your new team member is given a mountain of information on day one, then thrown into a busy...

03 Aug Turning Great Service into Higher Beverage Sales

Posted at 04:02h in ADVICE & COACHING, LEADERSHIP, PROFITABILITY, SALES, TRAINING by Chris Lambert

Ask almost any venue manager if they want their team to sell more premium wine, craft beer or top-shelf spirits, and the answer will be an enthusiastic "yes." Ask those...

12 Jul The Most Valuable Asset in Your Hospitality Business Isn’t on Your Balance Sheet

Posted at 23:59h in ADVICE & COACHING, LEADERSHIP, PROFITABILITY, RECRUITMENT, TRAINING by Ben Walter

Ask an accountant to list the assets of a hospitality business and you'll hear the usual suspects: the fit-out, kitchen equipment, furniture, coffee machines, POS systems, perhaps goodwill, if the...

28 Jun Why Hospitality Businesses Happily Spend $500,000 on a Fit-Out… But Hesitate to Spend $5,000 on Their People

Posted at 03:58h in ADVICE & COACHING, COST CONTROL, PROFITABILITY by Ben Walter

Walk into any hospitality venue and it's obvious where the money has gone, the custom joinery, designer lighting, imported tiles, the furniture, the open kitchen and Insta-worthy bathrooms. No one...