31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
05 May What affect will ‘Payday Super’ have on your hospitality business’s cashflow?
Posted at 02:34h
in ADVICE & COACHING
The shift to “payday super” — where superannuation is paid at the same time as wages rather than quarterly — is being framed by some as a significant cashflow change...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
09 Apr Why Holidays Are the Perfect Catalyst for Better Delegation
Most leaders say they want to delegate more. Few do it well. The gap isn’t a lack of awareness—it’s a lack of urgency. Interestingly, one of the most effective (and...
08 Apr What to do when a manager asks for a raise
When a senior, salaried employee asks for a pay rise, one of the most effective things you can do as a manager is put the responsibility back on them to...
16 Mar With Easter around the corner . . .
Posted at 11:37h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, LEAD, PROFITABILITY, TIME MANAGEMENT
For many hospitality venues, the period around Easter can be one of the most commercially important trading windows of the first half of the year. With multiple public holidays, increased...
19 Feb Think twice before letting AI do your staff recruiting
It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...
09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
28 Nov Why great service will save your business
I recently celebrated a significant personal anniversary. We went interstate and treated ourselves to a couple of high-end dining experiences. These venues were well-known, similarly priced, and new to us.Both...