01 Nov Your Best People Shouldn’t Be Doing Everything
Every hospitality business has them. The people you can rely on. The ones who turn up, get things done, know the standards, solve problems without being asked and somehow manage to...
03 Oct Summer: Isn’t for Rehearsing. It’s for Performing.
September and October can feel a long way from Christmas. In hospitality, they aren't. If your business is heading into its busiest period of the year, right now is the time...
06 Sep Why business owners should make themselves redundant
Posted at 23:49h
in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, SUCCESSION, TIME MANAGEMENT
It sounds counterintuitive. Why would you build a business only to make yourself redundant? Because if the business can't operate without you, you haven't really built a business. You've built yourself a...
10 Aug Hope is not a training strategy – How to Build a Training Plan That Actually Works
Posted at 00:11h
in ADVICE & COACHING, KITCHEN MANAGEMENT, PRODUCTIVITY, TRAIN, TRAINING, Uncategorized
Once a new employee has completed their onboarding, the real training begins. Often, your new team member is given a mountain of information on day one, then thrown into a busy...
12 Jul The Most Valuable Asset in Your Hospitality Business Isn’t on Your Balance Sheet
Ask an accountant to list the assets of a hospitality business and you'll hear the usual suspects: the fit-out, kitchen equipment, furniture, coffee machines, POS systems, perhaps goodwill, if the...
28 Jun Why Hospitality Businesses Happily Spend $500,000 on a Fit-Out… But Hesitate to Spend $5,000 on Their People
Walk into any hospitality venue and it's obvious where the money has gone, the custom joinery, designer lighting, imported tiles, the furniture, the open kitchen and Insta-worthy bathrooms. No one...
05 May What affect will ‘Payday Super’ have on your hospitality business’s cashflow?
Posted at 02:34h
in ADVICE & COACHING
The shift to “payday super” — where superannuation is paid at the same time as wages rather than quarterly — is being framed by some as a significant cashflow change...
09 Apr Why Holidays Are the Perfect Catalyst for Better Delegation
Most leaders say they want to delegate more. Few do it well. The gap isn’t a lack of awareness—it’s a lack of urgency. Interestingly, one of the most effective (and...
16 Mar With Easter around the corner . . .
Posted at 11:37h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, LEAD, PROFITABILITY, TIME MANAGEMENT
For many hospitality venues, the period around Easter can be one of the most commercially important trading windows of the first half of the year. With multiple public holidays, increased...
19 Feb Think twice before letting AI do your staff recruiting
It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...