Digital platforms such as Uber, Menulog and Airbnb have revolutionised the way businesses and individuals access services and resources. While these platforms are commonly associated with transportation, food delivery and...
It's the people who make all the difference. When you go out for a meal at a restaurant, a bar for a night on the town, or stay at a...
Creating and implementing quality training materials is necessary if you want to ensure consistent product and service standards in your business. Trying to train your team without properly documented procedures...
It’s quite common for team leaders to be frustrated that their staff aren’t fulfilling workplace tasks and responsibilities to the required standard. When I’m coaching team leaders, I start by...
Many managers and chefs don’t plan far enough ahead for their peak season recruitment needs. The crazy thing is, it’s predictable that there will be a surge in demand for...
I don’t know any businesses in my network who are finding it easy to fill senior roles. Although there might be some interesting candidates on the job market, the risk...
Managing online reviews is now an essential aspect of reputation management for hospitality businesses. Online comments can significantly impact an establishment's image and influence customer decisions. Consider the following statistics...
Frustrated that your supervisors, managers, and chefs aren’t managing revenue and controlling costs effectively? It might be due to how you present financial data. Most accounting software (and accountants and bookkeepers) will...
Is your food menu delivering enough profit? Conducting a best sellers audit on your menu can help identify food cost issues and optimise it for maximum profitability. So, if you’re...
You’re busy, possibly short staffed, and juggling too many responsibilities. And you need to keep your team focused and motivated. Easier said than done. If your existing staff aren’t generally...