You only get one chance to make a good first impression. Is your onboarding process well-thought-out and consistently executed, or do your supervisors and managers “wing it” on the day a...
When monthly check-ins are done consistently and to a high standard, the performance of your entire team improves, and many of the issues you face as a manager can be...
The control of wage costs is a high priority for all hospitality managers. However, there are many who aren't aware of all the available options for fixing a wage cost...
One of the symptoms of the current staffing crisis is upward pressure on the salaries of hospitality management candidates. Every hospitality business owner I talk to reports finding themselves in...
Your own power is derived from a combination of personal leadership qualities and the way others perceive you. Effective leaders have great capacity to influence others. However, having power doesn’t...
The days of being able to fill a supervisory or management vacancy with a candidate from outside your business without causing chaos or spending serious amounts of time and money...
Traditional training models can solve one basic problem: lack of knowledge or skills. A performance issue resulting from a lack of knowledge or skills is relatively easy to fix: Provide...
The most effective way to improve the profit of a hospitality business is to increase the amount of revenue you earn from your existing customers. It’s a more profitable strategy than...
As a consultant I talk to hospitality owners and managers every day. They all report being short staffed and deeply concerned. Rather than just whine about the problem, here are...
A common problem we see in hospitality businesses is high wage costs. The target figure for wage costs depends on the style of your business, methods of production, the level of...