We’ve all heard the line ‘work smarter, not harder’ and most of us understand what it means, but few of us are truly nailing it when it comes to how...
Making the best use of time is a critical skill for all managers to master. U.S. Army General Dwight D. Eisenhower used a decision-making matrix as a guide for deciding on...
I’m on a mission to help restaurant operators improve their profits. When used consistently, this simple selling technique can increase dessert sales with dine-in customers by at least 25%. What I’m...
The most effective ways to increase revenue in a hospitality business are to increase customer numbers and increase the amount each customer spends. This blog is about selling rather than marketing,...
You only get one chance to make a good first impression. Is your onboarding process well-thought-out and consistently executed, or do your supervisors and managers “wing it” on the day a...
When monthly check-ins are done consistently and to a high standard, the performance of your entire team improves, and many of the issues you face as a manager can be...
The control of wage costs is a high priority for all hospitality managers. However, there are many who aren't aware of all the available options for fixing a wage cost...
One of the symptoms of the current staffing crisis is upward pressure on the salaries of hospitality management candidates. Every hospitality business owner I talk to reports finding themselves in...
Your own power is derived from a combination of personal leadership qualities and the way others perceive you. Effective leaders have great capacity to influence others. However, having power doesn’t...
The days of being able to fill a supervisory or management vacancy with a candidate from outside your business without causing chaos or spending serious amounts of time and money...