24 Oct What makes a good job ad?
The cries of desperation from short-staffed hospitality owners and managers are getting louder as the countdown to Christmas gets shorter. It seems that everyone is advertising for positions vacant, but...
The cries of desperation from short-staffed hospitality owners and managers are getting louder as the countdown to Christmas gets shorter. It seems that everyone is advertising for positions vacant, but...
“Food at its most basic level is sustenance; anything beyond that is sales and marketing. We eat good food and drink good drinks because of how it appeals to our...
Proper delegation enhances trust and commitment within your team, improves productivity, and ensures the right people are performing tasks that best suit them. When done well it will inspire loyalty,...
How many times have you gone out for a meal and received great service from one or two staff and quite ordinary service from the rest? This is a symptom...
If, as a customer, you’ve been experiencing some worse than expected service standards lately, the likely cause is ‘warm body’ recruitment, which is a response to the extreme shortage of...
The question of how much rent to pay comes up regularly when we do consulting jobs, and the number of ‘for lease’ signs I see around town must be tempting...
We’ve all heard the line ‘work smarter, not harder’ and most of us understand what it means, but few of us are truly nailing it when it comes to how...
Making the best use of time is a critical skill for all managers to master. U.S. Army General Dwight D. Eisenhower used a decision-making matrix as a guide for deciding on...
I’m on a mission to help restaurant operators improve their profits. When used consistently, this simple selling technique can increase dessert sales with dine-in customers by at least 25%. What I’m...
The most effective ways to increase revenue in a hospitality business are to increase customer numbers and increase the amount each customer spends. This blog is about selling rather than marketing,...