31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
08 Apr What to do when a manager asks for a raise
When a senior, salaried employee asks for a pay rise, one of the most effective things you can do as a manager is put the responsibility back on them to...
26 Mar Motivating Casual Staff
Posted at 22:19h
in Uncategorized
Casual hospitality staff with ambitions outside the industry aren’t a problem to be solved, they’re simply part of the modern workforce. In Australia particularly, hospitality is a gateway job for...
09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
26 Nov Proactive Wage Cost Control: Planning Ahead to Keep Wages in Check
In hospitality, keeping wages under control without hurting the quality of product and service is one of the biggest challenges. Staff are the heart of the business, but they’re also...
22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
01 Aug AI and Automation in Hospitality: What’s Worth Investing in (and What’s Just Hype?)
The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...
04 Jul 10 good reasons to invest in your events sales team
Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...