02 Oct The Holiday Test: Can Your Venue Run Without You?
There are two kinds of "holiday" for hospitality owners. The first: two weeks somewhere nice, phone in hand, checking rosters at breakfast, taking a supplier call by the pool, messaging the...
31 Aug Why Your Staffing Funnel Needs Constant Attention
If you run a hospitality business, you've probably had this conversation with yourself: "We're fully staffed. Let's pause recruitment and focus on operations." It feels sensible. It feels efficient. And...
03 Aug Turning Great Service into Higher Beverage Sales
Ask almost any venue manager if they want their team to sell more premium wine, craft beer or top-shelf spirits, and the answer will be an enthusiastic "yes." Ask those...
02 Jul Slow Down! The Cost of Teaching Too Much, Too Soon
I’m receiving a lot of enquiries about training at the moment, and for good reason. Staff shortages, high turnover, increasing customer expectations and growing compliance requirements have all placed enormous...
31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
08 Apr What to do when a manager asks for a raise
When a senior, salaried employee asks for a pay rise, one of the most effective things you can do as a manager is put the responsibility back on them to...
26 Mar Motivating Casual Staff
Posted at 22:19h
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Casual hospitality staff with ambitions outside the industry aren’t a problem to be solved, they’re simply part of the modern workforce. In Australia particularly, hospitality is a gateway job for...
09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...