This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...
Imagine how much stress could be avoided at work, if everyone around you did what you want, to the agreed standard, within the agreed time frame without fuss, confusion, resentment...
If you’re happy with the way your business is running now, what would happen if you or a senior employee was suddenly unavailable for an extended period? Ignoring the importance...
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...
We can be our own worst enemies when it comes to making good hiring decisions because we often suffer the same delusion: “I’m a great driver, I’m great in bed, and...
Keeping the cash flowing while keeping guests happy is the name of the game for venue operators. A costed roster is the key ingredient for financial success in a hospitality...
In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...
Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...
If you are experiencing 4 or more of the following issues in your business, it’s time to take corrective action. Frustration: Limited opportunities for personal expression and satisfaction can breed...
Think you've got enough staff? Think again. In the ever-evolving realm of Australia's hospitality industry, marked by a steady flow of new businesses and a tight labor market, the necessity...