It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
The votes are in! Here are the top 5 worst shifts to work in hospo according to the people I polled.If you’ve ever cheerfully said to a hospitality worker, “You...
I recently celebrated a significant personal anniversary. We went interstate and treated ourselves to a couple of high-end dining experiences. These venues were well-known, similarly priced, and new to us.Both...
In hospitality, keeping wages under control without hurting the quality of product and service is one of the biggest challenges. Staff are the heart of the business, but they’re also...
In hospitality, promotion into leadership is too often granted due to length of tenure, technical expertise, or someone’s performance in their current role. One of the most overlooked — and...
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
Businesses often invest heavily in leadership programs for middle managers and emerging leaders. Yet too often, the most senior staff don’t attend, assuming ‘I don’t need to be trained’. This...