Managing customer dietaries can be a challenge, especially with the ever-increasing range of dietary restrictions and preferences. Simplifying this process can improve customer experience and help to avoid mistakes that...
If you are selling a business which is operating from leased premises, the purchaser will want to be able to take over the occupied premises after the sale. This is...
Digital platforms such as Uber, Menulog and Airbnb have revolutionised the way businesses and individuals access services and resources. While these platforms are commonly associated with transportation, food delivery and...
It's the people who make all the difference. When you go out for a meal at a restaurant, a bar for a night on the town, or stay at a...
A key factor that can significantly impact the value of a hospitality business is its ability to operate without the constant presence and involvement of the owner. While many entrepreneurs...
Creating and implementing quality training materials is necessary if you want to ensure consistent product and service standards in your business. Trying to train your team without properly documented procedures...
Motivation lies at the heart of a productive and efficient workforce, and nowhere is this truer than in the dynamic and customer-centric environment of the hospitality industry. Frederick Herzberg's Two-Factor...
Upselling is a valuable strategy that allows businesses in the hospitality and event industry to increase revenue while providing additional value to their clients. Whether you're managing a venue, catering...
The allure of a new property development presents several risks for the uninitiated, particularly unsuspecting hospitality operators with stars in their eyes, keen to turn their business dreams into reality....
It’s quite common for team leaders to be frustrated that their staff aren’t fulfilling workplace tasks and responsibilities to the required standard. When I’m coaching team leaders, I start by...