Managing online reviews is now an essential aspect of reputation management for hospitality businesses. Online comments can significantly impact an establishment's image and influence customer decisions. Consider the following statistics...
A client recently asked my opinion about a marketing program he was looking at for his venue. Before answering, I asked him what he was doing with the incoming phone...
The recruitment process is a crucial aspect of any hospitality business, and it is vital to ensure that the right candidates are selected for the job. Reference checks play an...
Frustrated that your supervisors, managers, and chefs aren’t managing revenue and controlling costs effectively? It might be due to how you present financial data. Most accounting software (and accountants and bookkeepers) will...
Staff skills training can be an expensive waste of time if not planned and delivered in a logical fashion, without consideration for how learners absorb and retain information. Having a written...
Is your food menu delivering enough profit? Conducting a best sellers audit on your menu can help identify food cost issues and optimise it for maximum profitability. So, if you’re...
While it’s understandable that business owners and managers take a dim view of employees who hop from one business to the next after only a short time, it should be...
You’re busy, possibly short staffed, and juggling too many responsibilities. And you need to keep your team focused and motivated. Easier said than done. If your existing staff aren’t generally...
If you want to energise the venue sales department after a downturn or sales slump, here are the best strategies to grow your function, event & wedding sales fast. Start with...
If your staffing is stretched in the kitchen, and you need to reduce costs or streamline production to ensure profitability and consistency, consider conducting a make or buy analysis. A...