Managing online reviews is now an essential aspect of reputation management for hospitality businesses. Online comments can significantly impact an establishment's image and influence customer decisions. Consider the following statistics...
A client recently asked my opinion about a marketing program he was looking at for his venue. Before answering, I asked him what he was doing with the incoming phone...
The recruitment process is a crucial aspect of any hospitality business, and it is vital to ensure that the right candidates are selected for the job. Reference checks play an...
Frustrated that your supervisors, managers, and chefs aren’t managing revenue and controlling costs effectively? It might be due to how you present financial data. Most accounting software (and accountants and bookkeepers) will...
Staff skills training can be an expensive waste of time if not planned and delivered in a logical fashion, without consideration for how learners absorb and retain information. Having a written...
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