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31 Mar How to manage online customer reviews

Posted at 02:57h in ADVICE & COACHING by Ben Walter

Managing online reviews is now an essential aspect of reputation management for hospitality businesses. Online comments can significantly impact an establishment's image and influence customer decisions. Consider the following statistics...

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30 Mar How to convert more enquiries into customers

Posted at 06:32h in ADVICE & COACHING by Kevin Kosky

A client recently asked my opinion about a marketing program he was looking at for his venue. Before answering, I asked him what he was doing with the incoming phone...

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14 Mar Why bother with reference checks?

Posted at 05:26h in ADVICE & COACHING by Chris Lambert

The recruitment process is a crucial aspect of any hospitality business, and it is vital to ensure that the right candidates are selected for the job. Reference checks play an...

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07 Mar Why you should move to 13 x 4 weekly accounting periods

Posted at 05:55h in ADVICE & COACHING by Ben Walter

Frustrated that your supervisors, managers, and chefs aren’t managing revenue and controlling costs effectively? It might be due to how you present financial data. Most accounting software (and accountants and bookkeepers) will...

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02 Mar How to make your training stick

Posted at 01:49h in ADVICE & COACHING by Chris Lambert

Staff skills training can be an expensive waste of time if not planned and delivered in a logical fashion, without consideration for how learners absorb and retain information. Having a written...

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