31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
04 Jul 10 good reasons to invest in your events sales team
Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...
31 Oct Everybody Sells
This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...
25 Jul Maximising referrals from past functions & events – a guide for salespeople
In the competitive world of events and functions, referrals from past clients can be a goldmine for securing new business. As a sales trainer specialising in the functions and events...
08 Apr Customer perception surveys – reading the minds of your guests
In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...
26 Nov So, you’ve put your prices up but your costs are still too high
Posted at 22:23h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY, SALES
If a business finds itself in the predicament of high cost of goods sold, elevated wage expenses, and towering overheads, it's a sign that their selling prices are too low....