31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...
09 Apr Why Holidays Are the Perfect Catalyst for Better Delegation
Most leaders say they want to delegate more. Few do it well. The gap isn’t a lack of awareness—it’s a lack of urgency. Interestingly, one of the most effective (and...
08 Apr What to do when a manager asks for a raise
When a senior, salaried employee asks for a pay rise, one of the most effective things you can do as a manager is put the responsibility back on them to...
19 Feb Think twice before letting AI do your staff recruiting
It may sound counter-intuitive in 2026, but for small to medium Australian hospitality businesses, one of the smartest competitive advantages might be resisting AI in recruitment and selection. Hospitality is a...
09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
15 Oct Why training skills should be a pre-requisite for internal promotion
In hospitality, promotion into leadership is too often granted due to length of tenure, technical expertise, or someone’s performance in their current role. One of the most overlooked — and...
05 Oct Why do leaders get stressed at work?
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
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