28 May Have you noticed? AI strikes again

Posted at 01:25h in ADVICE & COACHING by Ben Walter

Over the past year, I’ve noticed a dramatic improvement in the average quality of written communication among many of the team leaders and managers I mentor —particularly those with English...

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06 May Why hire developable people for entry-level roles?

Posted at 22:29h in ADVICE & COACHING by Chris Lambert

Entry-level employees often form the frontline of the guest experience in hospitality. Whether in hotels, restaurants, resorts, or event venues, these team members handle daily operations, interact directly with customers,...

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