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05 Oct Why do leaders get stressed at work?

Posted at 23:43h in ADVICE & COACHING, LEAD, PRODUCTIVITY, TIME MANAGEMENT by Ben Walter

It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....

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22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma

Posted at 04:00h in ADVICE & COACHING by Chris Lambert

As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...

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16 Aug Why senior leaders should attend external leadership training with their teams

Posted at 05:32h in ADVICE & COACHING by Ben Walter

Businesses often invest heavily in leadership programs for middle managers and emerging leaders. Yet too often, the most senior staff don’t attend, assuming ‘I don’t need to be trained’. This...

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01 Aug AI and Automation in Hospitality: What’s Worth Investing in (and What’s Just Hype?)

Posted at 00:44h in ADVICE & COACHING by Chris Lambert

The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...

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14 Jul How to help your leaders understand and use financial data

Posted at 00:16h in ADVICE & COACHING by Ben Walter

As a hospitality management mentor and coach, much of my work involves helping business owners build teams that manage themselves — leaders who take initiative, make decisions with confidence, and...

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04 Jul 10 good reasons to invest in your events sales team

Posted at 00:06h in ADVICE & COACHING by Chris Lambert

Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...

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28 May Have you noticed? AI strikes again

Posted at 01:25h in ADVICE & COACHING by Ben Walter

Over the past year, I’ve noticed a dramatic improvement in the average quality of written communication among many of the team leaders and managers I mentor —particularly those with English...

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06 May Why hire developable people for entry-level roles?

Posted at 22:29h in ADVICE & COACHING by Chris Lambert

Entry-level employees often form the frontline of the guest experience in hospitality. Whether in hotels, restaurants, resorts, or event venues, these team members handle daily operations, interact directly with customers,...

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23 Apr 4 ways to deal with procrastination

Posted at 07:44h in ADVICE & COACHING by Ben Walter

Procrastination can feel like an invisible wall between intention and action. Fortunately, moving beyond it doesn’t require drastic overhauls, but rather smart, simple systems that lower resistance and create momentum....

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17 Mar How to get maximum benefit from external training

Posted at 22:02h in ADVICE & COACHING by Chris Lambert

Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...

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