In the competitive world of events and functions, referrals from past clients can be a goldmine for securing new business. As a sales trainer specialising in the functions and events...
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...
Hospitality profit margins are being squeezed from all directions – many establishments are experiencing a reduction in revenue as cost-of-living pressures impact their customers’ spending habits. It’s not just wages,...
We can be our own worst enemies when it comes to making good hiring decisions because we often suffer the same delusion: “I’m a great driver, I’m great in bed, and...
Interviews are often regarded as the primary gatekeeper for selecting candidates for job positions. However, relying solely on what a candidate presents in an interview can be fraught with pitfalls....
Keeping the cash flowing while keeping guests happy is the name of the game for venue operators. A costed roster is the key ingredient for financial success in a hospitality...
Are you an employer in the process of hiring new staff members? Signing an employment contract is crucial, and understanding what should be included is essential for both parties. This...
In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...
Staff turnover is one of the 1st things I look at when working with a new client. High staff turnover destroys productivity, team morale, customer experience and profitability. Installing an exit...
Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...