In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...
Staff turnover is one of the 1st things I look at when working with a new client. High staff turnover destroys productivity, team morale, customer experience and profitability. Installing an exit...
Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...
Do you find your workday constantly interrupted by your team dumping their workplace problems upwards? It’s not uncommon for leaders to fall into the trap of thinking it’s their job to...
If you are experiencing 4 or more of the following issues in your business, it’s time to take corrective action. Frustration: Limited opportunities for personal expression and satisfaction can breed...
Choosing the right head chef requires careful assessment of their attitudes, skills and knowledge. If you expect your head chef to manage a profitable kitchen, you need to look beyond...
Think you've got enough staff? Think again. In the ever-evolving realm of Australia's hospitality industry, marked by a steady flow of new businesses and a tight labor market, the necessity...
If a business finds itself in the predicament of high cost of goods sold, elevated wage expenses, and towering overheads, it's a sign that their selling prices are too low....
Managing customer dietaries can be a challenge, especially with the ever-increasing range of dietary restrictions and preferences. Simplifying this process can improve customer experience and help to avoid mistakes that...
If you are selling a business which is operating from leased premises, the purchaser will want to be able to take over the occupied premises after the sale. This is...