If, as a customer, you’ve been experiencing some worse than expected service standards lately, the likely cause is ‘warm body’ recruitment, which is a response to the extreme shortage of...
The question of how much rent to pay comes up regularly when we do consulting jobs, and the number of ‘for lease’ signs I see around town must be tempting...
One of the challenges many new leaders face is understanding how to move from being a doer to an overseer. When you’re a doer, you’re just responsible for your own performance....
We’ve all heard the line ‘work smarter, not harder’ and most of us understand what it means, but few of us are truly nailing it when it comes to how...
Hey! Let’s get ‘insert name of software’ and everything will be sorted! How many times have you heard those words or similar? Management software is marketed as the solution for sorting...
Making the best use of time is a critical skill for all managers to master. U.S. Army General Dwight D. Eisenhower used a decision-making matrix as a guide for deciding on...
I’m on a mission to help restaurant operators improve their profits. When used consistently, this simple selling technique can increase dessert sales with dine-in customers by at least 25%. What I’m...
Rising food and beverage costs, electricity and gas bills; upwards pressure on wages; interest rates and inflation steadily rising, should I raise my prices to compensate? Increasing prices used to be...
The most effective ways to increase revenue in a hospitality business are to increase customer numbers and increase the amount each customer spends. This blog is about selling rather than marketing,...
You only get one chance to make a good first impression. Is your onboarding process well-thought-out and consistently executed, or do your supervisors and managers “wing it” on the day a...