I’m on a mission to help restaurant operators improve their profits. When used consistently, this simple selling technique can increase dessert sales with dine-in customers by at least 25%. What I’m...
Rising food and beverage costs, electricity and gas bills; upwards pressure on wages; interest rates and inflation steadily rising, should I raise my prices to compensate? Increasing prices used to be...
The most effective ways to increase revenue in a hospitality business are to increase customer numbers and increase the amount each customer spends. This blog is about selling rather than marketing,...
You only get one chance to make a good first impression. Is your onboarding process well-thought-out and consistently executed, or do your supervisors and managers “wing it” on the day a...
When I’m asked to name the most important communication quality or skill required for effective leadership, my answer is immediate – be a good listener. So many of the day-to-day...
When monthly check-ins are done consistently and to a high standard, the performance of your entire team improves, and many of the issues you face as a manager can be...
The control of wage costs is a high priority for all hospitality managers. However, there are many who aren't aware of all the available options for fixing a wage cost...
Running a business can be rewarding, however, there may also be periods during which employers need to consider how to improve business standards and outputs. Part of this includes monitoring...
One of the symptoms of the current staffing crisis is upward pressure on the salaries of hospitality management candidates. Every hospitality business owner I talk to reports finding themselves in...
Your own power is derived from a combination of personal leadership qualities and the way others perceive you. Effective leaders have great capacity to influence others. However, having power doesn’t...