You only get one chance to make a good first impression. Is your onboarding process well-thought-out and consistently executed, or do your supervisors and managers “wing it” on the day a...
When I’m asked to name the most important communication quality or skill required for effective leadership, my answer is immediate – be a good listener. So many of the day-to-day...
When monthly check-ins are done consistently and to a high standard, the performance of your entire team improves, and many of the issues you face as a manager can be...
The control of wage costs is a high priority for all hospitality managers. However, there are many who aren't aware of all the available options for fixing a wage cost...
Running a business can be rewarding, however, there may also be periods during which employers need to consider how to improve business standards and outputs. Part of this includes monitoring...
One of the symptoms of the current staffing crisis is upward pressure on the salaries of hospitality management candidates. Every hospitality business owner I talk to reports finding themselves in...
Your own power is derived from a combination of personal leadership qualities and the way others perceive you. Effective leaders have great capacity to influence others. However, having power doesn’t...
Many managers and chefs have told me that they’re struggling to find the time to focus on the forward planning and business development aspects of their job because they’ve become...
The days of being able to fill a supervisory or management vacancy with a candidate from outside your business without causing chaos or spending serious amounts of time and money...
Traditional training models can solve one basic problem: lack of knowledge or skills. A performance issue resulting from a lack of knowledge or skills is relatively easy to fix: Provide...