09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
15 Oct Why training skills should be a pre-requisite for internal promotion
In hospitality, promotion into leadership is too often granted due to length of tenure, technical expertise, or someone’s performance in their current role. One of the most overlooked — and...
05 Oct Why do leaders get stressed at work?
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
01 Aug AI and Automation in Hospitality: What’s Worth Investing in (and What’s Just Hype?)
The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...
17 Mar How to get maximum benefit from external training
Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...
27 Jan Automation: The Impact on Guest Experience
Posted at 03:09h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY
The hospitality industry has witnessed a significant shift toward automation, driven by advancements in technology and the demand for convenience and efficiency. Automated systems, from self-check-in kiosks and mobile apps...
16 Sep Communication Ground Rules
Imagine how much stress could be avoided at work, if everyone around you did what you want, to the agreed standard, within the agreed time frame without fuss, confusion, resentment...
18 Aug The Issue of Succession Planning
If you’re happy with the way your business is running now, what would happen if you or a senior employee was suddenly unavailable for an extended period? Ignoring the importance...
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