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08 Apr Customer perception surveys – reading the minds of your guests

Posted at 04:22h in ADVICE & COACHING, PRODUCTIVITY, PROFITABILITY, SALES by Chris Lambert

In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...

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20 Mar Workplace Culture – It’s not all about the perks

Posted at 23:37h in ADVICE & COACHING, LEAD, PRODUCTIVITY by Chris Lambert

Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...

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09 Feb The signs of poor teamwork and what to do about it.

Posted at 22:33h in ADVICE & COACHING, LEAD, PRODUCTIVITY by Chris Lambert

If you are experiencing 4 or more of the following issues in your business, it’s time to take corrective action. Frustration: Limited opportunities for personal expression and satisfaction can breed...

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26 Nov So, you’ve put your prices up but your costs are still too high

Posted at 22:23h in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY, SALES by Chris Lambert

If a business finds itself in the predicament of high cost of goods sold, elevated wage expenses, and towering overheads, it's a sign that their selling prices are too low....

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