09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
22 Jan Why Many Meetings Are a Waste of Time (and What to Do About It)
If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
26 Nov Proactive Wage Cost Control: Planning Ahead to Keep Wages in Check
In hospitality, keeping wages under control without hurting the quality of product and service is one of the biggest challenges. Staff are the heart of the business, but they’re also...
22 Sep When Mental Health Meets Underperformance: A Hospitality Manager’s Dilemma
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
01 Aug AI and Automation in Hospitality: What’s Worth Investing in (and What’s Just Hype?)
The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...
04 Jul 10 good reasons to invest in your events sales team
Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...
06 May Why hire developable people for entry-level roles?
Entry-level employees often form the frontline of the guest experience in hospitality. Whether in hotels, restaurants, resorts, or event venues, these team members handle daily operations, interact directly with customers,...
17 Mar How to get maximum benefit from external training
Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...
27 Jan Automation: The Impact on Guest Experience
Posted at 03:09h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY
The hospitality industry has witnessed a significant shift toward automation, driven by advancements in technology and the demand for convenience and efficiency. Automated systems, from self-check-in kiosks and mobile apps...
31 Oct Everybody Sells
This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...