As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...
Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...
Entry-level employees often form the frontline of the guest experience in hospitality. Whether in hotels, restaurants, resorts, or event venues, these team members handle daily operations, interact directly with customers,...
Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...
The hospitality industry has witnessed a significant shift toward automation, driven by advancements in technology and the demand for convenience and efficiency. Automated systems, from self-check-in kiosks and mobile apps...
This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...
Imagine how much stress could be avoided at work, if everyone around you did what you want, to the agreed standard, within the agreed time frame without fuss, confusion, resentment...
If you’re happy with the way your business is running now, what would happen if you or a senior employee was suddenly unavailable for an extended period? Ignoring the importance...
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...