09 Feb Incentivised Sales or Stiff Competition?
Sales incentive schemes are often seen as a way to boost performance and keep staff motivated. After all, restaurants and bars are in the business of selling experiences — food,...
28 Nov Why great service will save your business
I recently celebrated a significant personal anniversary. We went interstate and treated ourselves to a couple of high-end dining experiences. These venues were well-known, similarly priced, and new to us.Both...
26 Nov Proactive Wage Cost Control: Planning Ahead to Keep Wages in Check
In hospitality, keeping wages under control without hurting the quality of product and service is one of the biggest challenges. Staff are the heart of the business, but they’re also...
01 Aug AI and Automation in Hospitality: What’s Worth Investing in (and What’s Just Hype?)
The Promise (and Pitfalls) of AI in Hospitality In 2025, artificial intelligence (AI) and automation are no longer buzzwords, they’re shaping how hospitality businesses operate. From AI-driven chatbots to automated rostering...
04 Jul 10 good reasons to invest in your events sales team
Events such as weddings, corporate meetings, and social gatherings can significantly impact a hospitality venue's financial performance. By improving functions and events sales, hospitality venues not only enhance profitability but...
27 Jan Automation: The Impact on Guest Experience
Posted at 03:09h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY
The hospitality industry has witnessed a significant shift toward automation, driven by advancements in technology and the demand for convenience and efficiency. Automated systems, from self-check-in kiosks and mobile apps...
25 Jul Maximising referrals from past functions & events – a guide for salespeople
In the competitive world of events and functions, referrals from past clients can be a goldmine for securing new business. As a sales trainer specialising in the functions and events...
13 May How smart scheduling saves bucks
Keeping the cash flowing while keeping guests happy is the name of the game for venue operators. A costed roster is the key ingredient for financial success in a hospitality...
08 Apr Customer perception surveys – reading the minds of your guests
In a world where customer satisfaction reigns supreme, businesses are increasingly relying on a powerful tool: customer perception surveys. These surveys aren't just about gathering feedback; they are an instrument...
26 Nov So, you’ve put your prices up but your costs are still too high
Posted at 22:23h
in ADVICE & COACHING, COST CONTROL, KITCHEN MANAGEMENT, PRODUCTIVITY, PROFITABILITY, SALES
If a business finds itself in the predicament of high cost of goods sold, elevated wage expenses, and towering overheads, it's a sign that their selling prices are too low....