03 Oct Summer: Isn’t for Rehearsing. It’s for Performing.
September and October can feel a long way from Christmas.In hospitality, they aren't.If your business is heading into its busiest period of the year, right now is the time to...
02 Oct The Holiday Test: Can Your Venue Run Without You?
There are two kinds of "holiday" for hospitality owners. The first: two weeks somewhere nice, phone in hand, checking rosters at breakfast, taking a supplier call by the pool, messaging the...
06 Sep Why business owners should make themselves redundant
Posted at 23:49h
in ADVICE & COACHING, LEADERSHIP, PRODUCTIVITY, PROFITABILITY, SUCCESSION, TIME MANAGEMENT
It sounds counterintuitive. Why would you build a business only to make yourself redundant? Because if the business can't operate without you, you haven't really built a business. You've built yourself a...
31 Aug Why Your Staffing Funnel Needs Constant Attention
If you run a hospitality business, you've probably had this conversation with yourself: "We're fully staffed. Let's pause recruitment and focus on operations." It feels sensible. It feels efficient. And...
03 Aug Turning Great Service into Higher Beverage Sales
Ask almost any venue manager if they want their team to sell more premium wine, craft beer or top-shelf spirits, and the answer will be an enthusiastic "yes." Ask those...
12 Jul The Most Valuable Asset in Your Hospitality Business Isn’t on Your Balance Sheet
Ask an accountant to list the assets of a hospitality business and you'll hear the usual suspects: the fit-out, kitchen equipment, furniture, coffee machines, POS systems, perhaps goodwill, if the...
02 Jul Slow Down! The Cost of Teaching Too Much, Too Soon
I’m receiving a lot of enquiries about training at the moment, and for good reason. Staff shortages, high turnover, increasing customer expectations and growing compliance requirements have all placed enormous...