31 May What does good service look like?
One of the hardest parts of managing inexperienced front of house staff is trying to explain what “good service” actually means. Managers find themselves saying things like “be more professional”,...
05 May What affect will ‘Payday Super’ have on your hospitality business’s cashflow?
Posted at 02:34h
in ADVICE & COACHING
The shift to “payday super” — where superannuation is paid at the same time as wages rather than quarterly — is being framed by some as a significant cashflow change...
04 May A Practical Guide to Staff Development Plans
What is a Development Plan and Why Bother? It’s easy for managers to fall into the trap of focusing only on the immediate - rosters, service, stock, and surviving the weekend...