27 Jan Automation: The Impact on Guest Experience

Posted at 03:09h in ADVICE & COACHING by Chris Lambert

The hospitality industry has witnessed a significant shift toward automation, driven by advancements in technology and the demand for convenience and efficiency. Automated systems, from self-check-in kiosks and mobile apps...

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15 Jan No more surveys! Please!

Posted at 03:59h in ADVICE & COACHING by Ben Walter

I’m a firm believer in the importance of gathering customer feedback. We strongly recommend that all our hospitality clients implement an independent mystery shopper program to track customer satisfaction. However,...

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