If your meetings aren’t producing better decisions and better results on the floor, they’re not just a waste of time. They’re holding your business back. After two decades working with pubs,...
It’s a question that has filled countless management books and executive coaching sessions. The easy answers—too much responsibility, too many competing demands, not enough time—may be true but are incomplete....
As a hospitality management consultant, I often get a call that sounds something like this: “I’ve got a staff member who’s just not pulling their weight. They’re late, distracted, and customers...
Investing in leadership development training is a smart move for any hospitality business. However, to ensure the best return on investment, you must take a structured approach before, during, and...
This excerpt from James Lavenson's Think Strawberries: Everybody Sells speech, is essential reading for anyone on a mission to foster a healthy service-oriented sales culture in their hospitality business. Lavenson...
Imagine how much stress could be avoided at work, if everyone around you did what you want, to the agreed standard, within the agreed time frame without fuss, confusion, resentment...
If you’re happy with the way your business is running now, what would happen if you or a senior employee was suddenly unavailable for an extended period? Ignoring the importance...
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...
Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...
If you are experiencing 4 or more of the following issues in your business, it’s time to take corrective action. Frustration: Limited opportunities for personal expression and satisfaction can breed...