16 Sep Communication Ground Rules
Imagine how much stress could be avoided at work, if everyone around you did what you want, to the agreed standard, within the agreed time frame without fuss, confusion, resentment...
18 Aug The Issue of Succession Planning
If you’re happy with the way your business is running now, what would happen if you or a senior employee was suddenly unavailable for an extended period? Ignoring the importance...
09 Jul Recruitment: appealing to the needs of the job seeker
Have you experienced disappointing service standards at restaurants, bars and cafes lately? Unfortunately, you’re not alone. The extreme shortage of skilled staff is prompting a fair bit of ‘warm body...
20 Mar Workplace Culture – It’s not all about the perks
Understanding the impact of culture on business success is crucial. The Iceberg Model of Culture explains that company culture, much like an iceberg, comprises visible surface elements and underlying, less...
09 Feb The signs of poor teamwork and what to do about it.
If you are experiencing 4 or more of the following issues in your business, it’s time to take corrective action. Frustration: Limited opportunities for personal expression and satisfaction can breed...
15 Jun Is anybody listening?
When I’m asked to name the most important communication quality or skill required for effective leadership, my answer is immediate – be a good listener. So many of the day-to-day...
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